To comply with new EU laws regarding "cookies", we have updated our Terms and Conditions and provided a detailed description of how cookies work and are used on this website.  By continuing to use this site, you are agreeing to those updated Terms and Conditions.
This notice should appear only the first time you visit the site.
View All Vacancies

Service Desk Coordinator

Information Services

Location:  Brighton - Moulsecoomb
Salary:  £23,067 to £25,941 per annum
Fixed Term End Date: 31/08/2020
Closing Date:  Sunday 13 October 2019
Reference:  IS5293-19-377

Working as part of a team of valued staff within the IT Service Desk team, you will assist and contribute to the smooth delivery of the IT Service Desk to support staff and students, answering enquiries relating to all supported computer systems, software and network connections, diagnosing and solving problems in both a first and second line support capacity. You will also act as a liaison between technical groups (in-house and third party) and university customers to provide up-to-date information regarding outstanding Service Desk calls. 

On the job training will be provided where you’ll learn to support bespoke University IT systems and you will also have the opportunity to attend internally run courses to learn more about the range of software and systems used in the education environment.

As the successful candidate, you will have significant experience of working in technical customer services or an IT Service Desk. As a strong team player, you’ll be willing to learn and develop your skills. 

Experience of working in the HE sector would be beneficial.

This is a full-time, fixed term post until 31/08/2020. Job-sharers are welcome to apply.

The closing date for this job vacancy has now passed, and applications are no longer being accepted for this position

Further details:

The University of Brighton is committed to equality and embraces diversity in our working, learning, research and teaching environment.  We welcome all applicants and are committed to providing a supportive and flexible working environment.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.


Forgotten Details     Register

Back to top