Accommodation Income Officer - Internal only
Student Operations and Support
| Location: |
Brighton - Moulsecoomb |
| Salary: |
£30,505 to £33,882
per annum
|
| Fixed Term End Date: |
16/05/2025 |
| Closing Date: |
Wednesday 11 December 2024 |
| Interview Date: |
To be confirmed
|
| Reference: |
SO5198-24-426 |
Join the university’s Accommodation Service and play a vital role in supporting students across our campuses in Brighton. Our team handles key activities such as collecting accommodation fees, managing student applications for accommodation, and allocating rooms in university halls of residence.
In this role, you will focus on reducing accommodation-related debt by engaging with students through early intervention and support. You will also provide advice and respond to student enquiries, referring them to other university services when necessary.
You will be responsible for:
- Minimising accommodation debt through proactive intervention and effective communication with students.
- Helping students with enquiries and advice, signposting to appropriate university services as required.
- Collaborating closely with the Finance Department to ensure accommodation income targets are met, including tracking and following up with debtors. Attending court proceedings related to debt recovery may also be required.
Our ideal candidate will bring proven experience in a similar role, with a solid understanding of debt recovery processes. You will also possess:
- Excellent verbal and written communication skills.
- Strong negotiation abilities and the capacity to manage challenging situations.
- Exceptional organisational skills and self-motivation.
- A customer-focused approach to service delivery.
Some evening and weekend work may be required during peak periods. This role is based at our Moulsecoomb campus in Brighton, with travel to other university sites as needed.
This is a full-time position (37 hours per week) on a fixed-term basis until 16th May 2025. Applications for job-sharing arrangements are welcomed.
For a full description of the role and the person specification, please refer to the attached job description.
The University is committed to creating and maintaining an inclusive environment for all staff regardless of age, disability, family or caring responsibilities, gender identity, marital status, pregnancy or maternity, race, religion or belief (including non-belief), sex and sexual orientation. We embrace equality and diversity in our working, learning, research and teaching environment and are committed to maintaining a supportive and inclusive community. We particularly encourage applicants from Minority Ethnic backgrounds because the University is under-represented by Minority Ethnic staff.
For the vast majority of our roles we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.
Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.
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