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Student Information Desk Adviser

Student Operations and Support

Location:  Brighton - Moulsecoomb
Salary:  £23,487 to £26,341 per annum
Closing Date:  Sunday 10 July 2022
Reference:  SO5271-22-243

Would you like to play a key role in the delivery of our Student Information Desk service at the heart of each campus?   

In this varied and sometimes challenging role, you will act as the first point of contact for students, staff and visitors providing an efficient triage service to a diverse range of service users on campus. Using your excellent communication skills and experience of delivering customer service to provide advice and guidance, you will also need to exercise judgement to identify risk and ascertain when to operate a crisis response, involve others or pass on more complex enquiries to ensure the provision of a responsive, appropriate and effective service. Working as part of a team you will be handling a range of enquiries related to student administration and support services, and advise enquirers on university policy, process and procedures.

In order to be successful in this role you should have:

  • The ability to plan, prioritise and manage a range of work activities
  • Knowledge to utilise resources to meet the needs of our service users
  • The ability to communicate regulations and procedures, demonstrating sensitivity and diplomacy 
  • Confidence to work independently with a minimum of supervision and show initiative to resolve situations

This is a full-time, permanent post. Hours of attendance are Mon- Thurs 9-5pm and Friday 9-4:30pm

Job-sharers are welcome to apply.

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Further details:

The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage applicants from a Black, Asian and Minority Ethnic (BAME) background because the university is underrepresented by BAME staff.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.


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